Service Support Engineer - Australia, Apac

Last update 2023-12-05
Expires 2024-01-05
ID #1813980550
Service Support Engineer - Australia, Apac
Uganda, Northern Region, Apac,
Modified August 24, 2023


Service Support Engineer - Australia APAC Service Support Engineer – Technical OperationsWith OneWeb, You’ll Get To:Be part of the technology revolution in SpaceAccelerate your career through fast paced experiential learning and executive-level exposureWork with razor-sharp colleagues in a company where people come firstBring low latency broadband connectivity to remote places for the first time Who You Are: You have general knowledge of IP, LTE and satellite communications. You’re ready to roll up your sleeves and learn how the OneWeb system works in its details. You’re a self-learner, ask questions and enjoy challenges. You feel comfortable with technical discussions in the presence of skilled customers. You know how to get traction, gain consensus, and communicate effectively. You want to make a real difference in the world by revolutionizing technology in Space. What You’ll Do:Coordinate technical investigations on the OneWeb system performance across a multidisciplinary teamProactive analysis of OneWeb system performance, to identify anomalies which lead to poor performanceEnhance system and service reporting to understand and communicate user experience with internal and external stakeholders Act as the technical escalation point for customer during complex service investigationsFocus on analyzing and mitigating early life service failures to improve customer experienceEnsure fluid communication with the various cross functional teams on technical investigations and developmentsSupport the User Terminals team with the release process: preparation, execution, and documentationKeep automation at the forefront of all activities What It Takes:Resilience, and multitasking capabilitiesMS or equal in Telecommunications or similar5 years in operational domainDemonstrated experience in customer supportExcellent verbal and written communication skillsExperience with:PowerBI, PythonDataminer or similar Network Monitoring SystemiPerf applications, SSHUser Terminal support (VSAT, Mobile, etc..) What We’d Love:Data analytics skillsExperience with radio link layer Where You’ll Be: Australia. Flexible remote working policy. This role includes on-call rotation and occasional traveling.OneWeb is a global leader in connectivity from Space. We are building a constellation of Low Earth Orbit satellites with a network of global gateway stations and a range of user terminals to provide an affordable, fast, high-bandwidth and low-latency broadband communications services, connected to the IoT future and a pathway to 5G. Find out more at (as amended from time to time). Operations Engineering Remote - APAC

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Service support engineer - australia
Work from home:

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