Customer Service Advisor At Finance Trust Bank, Uganda

Uganda, Uganda, Uganda
Last update 2023-11-29
Expires 2023-12-29
ID #1838714418
Customer Service Advisor At Finance Trust Bank, Uganda
Uganda, Uganda, Uganda,
Modified September 11, 2023


Job Description Answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.Key Result Areas:• Answer calls professionally• Respond to customer inquiries• Follow up complaints till resolution• Handle and resolve customer complaints• Provide customers with product and service information• Enter customer information into the system.• Identify and escalate priority issues• Route calls to appropriate resource.• Follow up customer calls where necessary.• Produce and complete call logs.• Engage in rigorous customer onboarding processes.Minimum educational and technical competence requirements:• A University Degree from a recognized institution• Past experience in call Centre work environment is a requirement.• Knowledge of customer service principles and practices• Knowledge of call center telephony and technology• Proficient in relevant computer applications• Social media management training an added advantage

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service advisor at finance trust bank

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