Job SummaryContract Type:Sign up to view job details.Requirements• Minimum of a Bachelors’ degree preferably in a Business field.• Minimum of 3 years’ experience in Loan Recovery in the Banking industry, in a BoU regulated financial entity.Responsibilities• Ensure efficient customer service delivery by attending to customer queries/complaints with utmost care/service, review repayment problems and recommend way forward.• Retrieval Make customer follow up calls and submit periodic call reports, repayment proposals, and diarize follow ups.• Maintain a register of files in watch list /default/arrears and submit daily reports• Manage stakeholders in the loan recovery process, customers, branch managers and debt recovery companies• Analyze loans in arrears/default and recommend appropriate plan of action• Preparation & Submission of credit recovery returns within the set timelines.• Retrieve and check daily recovery reports• Maintain credit support files, records and documents in an orderly manner, filter files for newly downgraded accounts and any other missing files for NPL cases.• Ensure that interest rates are correct as per asset class.• Update Insurance premiums for premises on properties charges for defaulting customers• Conduct customer and branch visits in consultation with branch managers for defaulting customers.