Project & Service Management, Entebbe

Last update 2024-04-14
Expires 2024-05-14
ID #2083856966
Project & Service Management, Entebbe
Uganda, Central Region, Entebbe,
Modified March 23, 2024


Job Description: Trigyn has a contractual opportunity for Project & Service Management.

This resource will be working at our client site in Uganda.

Job Responsibilities:- Planning, organizing, leading, and controlling of projects.

Define project vision, including project viability, assumptions, scope, constraints, interdependencies, and timeline for delivery.- Manage relationships with the client and all stakeholders.- Perform risk management and assessment to minimize project risks.

Ability to maintain risks register for the projects within the Program.- Create and maintain comprehensive project documentation.- Provide help and advice to clients using products or services- Ensure successful end-to-end engagement processes by facilitating the communication and interaction between clients and technical teams.- Communicate courteously with clients by telephone, email, letter, and face-to-face.- Handle clients’ complaints or major incidents.- Keep accurate records of discussions and correspondence with clients using project management tools.- Analyse statistics or other data to determine the level of client service provided.- Write reports analysing the service that is provided to clients.- Improve client service procedures, policies and standards.- Meet with other managers to discuss possible improvements to services and mission plans.- Lead or supervise a team of client service management staff.- Learn about products or services and keep up to date with changes.- Keep ahead of developments in service management by reading relevant journals, going to meetings, and attending courses.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Project & service management

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