JOB TITLE:

Project Manager

MAIN PURPOSE OF THE JOB:

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s):

• Customer Lifetime Value (CLV)

• Net Promoter Score (NPS)

• Customer Satisfaction Score (CSAT).

• Delivery on-time & In Full (OTIF)

• Organic Revenue Growth & Profitability

• Efficiency & Effectiveness

Key Performance Areas (KPA’s):

• Stakeholder engagement (Collaboration & Communication).

• Fulfilment (Planning/Scheduling, Delivery).

• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)

• Market Research (Innovation Initiatives)

• Risk Management & Compliance (Awareness & Mitigation)

• Client Retention (Relationships & Opportunity Generation

QUALIFICATION REQUIREMENTS:

Grade 12

Diploma and/or certification in related field

WORK EXPERIENCE:

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.