Operations Analyst (they/she/he), Kampala

Last update 2024-07-16
Expires 2024-08-16
ID #2201955709
Operations Analyst (they/she/he), Kampala
Uganda, Central Region, Kampala,
Modified June 22, 2024


If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app.

We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.

We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.

For us, every day is filled with purpose.

What makes our ride unique? Our culture and strong values.

We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! We have a non-vanilla personality and feedback mindset.

We don’t shy away from difficult conversations - we see them as a gift! We work with high intensity and have fun along the way.

We also celebrate the wins (a lot!).

We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

Our career development philosophy.

We are building a talent house of high performing teams and leaders.

We invest in people who raise the bar and help others reach their full potential.

We take ownership of our career development.

We don’t believe in linear and predictable career paths - we create the job of our dreams! We embrace opportunities to move the needle and make an impact beyond our scope.

Our commitment to being a force for good.

Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.

We invest in doing good by dedicating time and resources into social and environmental initiatives.

We have the ambition of being DIB role models across the tech industry.

We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts.

THE JOURNEY Understand Uganda’s operational challenges in order to adapt the fleet strategy and maximize the results and metrics improvements Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning, and zoning, implementing logistics features on a regional level, and many more from a data perspective: providing deep analytics, creating dashboards, bots, simulations, data models Lead end-to-end projects aimed at improving the metrics, including the analysis of the raw data, identification of the insights and issues, proposing the solutions and then executing them Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs Create postmortem documents to analyze the results of each project and be able to replicate them for future projects & with rest of the countries Use your data visualization skills, in order to support delivered messages in the most efficient way.

Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves Report directly to the Head of Operations of Kenya and Uganda Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking especially in key events management (Ramadan, Christmas, Big football Matches) where the demand is way higher than the supply Coordinate supply forecasts at a city level for +10 cities & improve it in a consistent manner by being in contact with Ops Managers, Growth and Marketing and Sales from the local teams WHAT YOU WILL BRING TO THE RIDE 3+ years experience with a passion about analytics: you enjoy deep diving into problems to find the root cause Problem-solving skills: no problem is too small or too big Excel/Google Sheets proficiency is a must SQL intermediate level is a nice to have Master Degree in Engineering, Mathematics/Statistics is a nice to have Python knowledge (basic-intermediate level) as a nice to have Knowledge of visualisation tools like Tableau, Looker and/or Qlikview Exceptional verbal and written communication skills (English is a must)Proactive approach, great organization skills and obsession with details An empathetic, inclusive and curious attitude Individuals representing diverse profiles, encompassing various , ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas.

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves: Top-notch private health insurance to keep you at your peak.

Monthly Glovo credit to satisfy your cravings!️ Extra time off, the freedom to work from home 1 day a week, and the opportunity to work from anywhere for up to three weeks a year! Access to learning paths on Linked In and other internal platforms to fuel your thirst for knowledge and personal growth.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.

We know that the best ideas come from a mashup of brilliant diverse minds.

This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.

We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our and check out our and !

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Operations analyst (they/she/he)
Work from home:

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