Security Clearance Required

: Local Security Certification or Public Trust
Duration Appointment: Indefinite subject to successful completion of probationary period
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf
Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Supervisory Consular Specialist.

The work schedule for this position is:

Full Time, 40 hours per week

Start date: Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: Yes

Duties: The incumbent is the Supervisory Consular Specialist and serves as the in-house expert on the full range of consular services provided to United States citizens and local nationals, performing difficult and complex work.

Download: Detailed Position Description | PD – Supervisory Consular Specialist

The incumbent shares the responsibility with the American Citizens Services assistants in being the primary point of contact for U.S. citizens seeking information on the services the Consular Section provides. Must know ACS regulations and procedures in accordance with the Department of State Foreign Affairs Manual (FAM), Immigration and Nationality Act (INA), and consular Standard Operating Procedures.

The incumbent is the primary point of contact for LE Staff members handling correspondence and high- level external contacts seeking information on visa procedures, regulations, and policies. The incumbent must know NIV and IV guidance and regulations in accordance with the Department of State Foreign Affairs Manual (FAM), Immigration and Nationality Act (INA), and Ugandan immigration laws and regulations to respond to public inquiries.

Qualifications and Evaluations

EDUCATION: Bachelor’s degree in Social Work and Social Administration, Business Administration, International Relations or Law is required.

Requirements:

EXPERIENCE: Minimum of four years’ experience involving the application of an organization’s regulations and laws, extensive public contact, customer service, or problem solving is required. The four years must include one year of progressively responsible experience managing operations and supervisory experience is required.

Evaluations: (This may be tested)

LANGUAGE: English level IV (Fluent working knowledge) Reading/Writing/Speaking is required. Luganda level III (Good working knowledge) Reading/Writing/Speaking is required. This may be tested.

SKILLS AND ABILITIES:  The incumbent must demonstrate strong interpersonal skills, including discretion and sound judgment, and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. The incumbent must have advanced analytical, evaluative, and objective critical thinking skills. Must possess the ability to compile information and prepare reports. The incumbent needs to have the ability to supervise and train employees to include organizing, prioritizing, and scheduling work assignments. The ability to organize and prioritize workload is critical. Good computer user skills (MS Word, Excel, Outlook) are required.

Qualifications: All applicants under consideration will be required to pass medical and security certifications.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Other information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2) AEFM / USEFM
(3) FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active-duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.