Hiring a Professional Global Services Engineer to join RAD’s technical support team in India.LocationMumbai, India Roles & ResponsibilitiesBe actively involved in post-sales and pre-sales solution support activitiesPerform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotelyPerform testing and troubleshooting techniques to identify and resolve technical issuesPerform root cause analysis of issuesPrepare technical documentation for customersProvide status and resolution communication to internal and external stakeholdersContribute to knowledge base of the teamRequirements3-6 years of relevant work experienceEngineering degree (BE/BTech) – a mustExperience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantageKnowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAMKnowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec.Working experience with testers like VeEX, JDSU, SpirentKnowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantageProven presentation skills and experience working with external customersExcellent written and verbal communications skills to handle global customersProblem solver, self-starter, performs well under pressureAbility to travel (locally or abroad) to support customers