Level 2 Technical Support (German) – Remote (Medical App Project)
Deadline: April 22, 2026
Start: May 2026 (1st–2nd week)
Contract: Freelance | Remote: 100%
Languages: German (C2/native) + English
About the Role
Talent World Group is hiring German-speaking L2 Technical Support Specialists for a medical app project.
This is a hybrid L1 + L2 role:
Handle user support (calls & tickets)
Investigate and resolve technical issues
You'll act as a bridge between users and engineering teams.
Responsibilities
L1 – Customer Support
Inbound calls (users/patients)
Onboarding, navigation, basic troubleshooting
Real-time support & clear communication
Case documentation in Zendesk
L2 – Technical Support
Investigate escalations & replicate issues
Analyze logs/API behavior
Identify root cause
Escalate to L3 with clear documentation
Follow up & identify recurring issues
Profile
Native German + strong English
1–3 years in technical/customer support (L2 preferred)
Strong troubleshooting & analytical skills
Basic APIs/logs/backend understanding
Experience with admin tools & inbound calls
Clear communicator with customer focus
Tools: Zendesk (mandatory), Five9/CRM (plus)
Schedule
08:00–17:00 (CEST)
8h/day (split between 2 talents)
Flexibility required
Compensation & Training
€15/hour (production + training)
Training duration: ~2–2.5 weeks (May 2026)
Technical Requirements
Stable wired internet
8 GB RAM, 1.8 GHz CPU, 10 GB free storage
1920x1080 screen preferred
Wired USB headset
Windows 11+ or mac OS 14+
Why Join Talent World Group
Fully remote, flexible setup
Freelance cooperation agreement
Stable, long-term collaboration
Paid training
Growth into English projects or broader CSR roles
Supportive international team
