Published 2026-04-24
Fair Money is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, Fair Money is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and i OS devices. Today, Fair Money has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. Fair Money thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into Fair Money’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video .
Note: This role is only open to candidates who are willing to fully relocate to Nigeria or candidates who are willing to stay atleast 2 weeks in Nigeria every month
Job Responsibilities End-to-End Ownership
Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics
Own outcomes, not activities or excuses
Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance Strategy & System Design Design and execute a multi-horizon collections strategy thriugh short term cash optimization, mid term recovery improvement and long term customer behaviour change.
Build structured approach to early vs late stage collections, segmentation driven treatment strategies and behavioural & incentive based interventions
Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts) Data-Led Decision Making
Use data to drive decisions
Partner deeply with Risk and Data Science on roll-rate optimisation, behavioural analytics, treatment effectiveness measurement, unit economics and ROI of collections actions and demand transparent, decision-ready reporting with clear accountability Team & Bench Strength
Build a high-calibre leadership bench within Collections
Upgrade talent decisively where required
Develop leaders, not just agents
Create a culture of accountability, ownership, and continuous improvement Cross-Functional Leadership
Actively influence Product, Risk, Tech, and CX — do not wait for alignment
Challenge constructively where design or policy decisions harm recoveries
Be a respected, firm voice at senior leadership and Ex Co forums Customer & Brand Balance
Improve collections outcomes without damaging long-term customer value
Reduce escalations through system fixes, not firefighting
Balance firmness with fairness through smarter design, not leniency
Time-Bound Success Expectations First 90 Days (Stabilise & Diagnose)
Take full ownership of collections performance and escalations
Establish clear visibility on cash, arrears, roll-rates, and recovery drivers
Identify and begin fixing the highest-impact structural blockers
Deliver a credible, data-backed transformation roadmap with priorities and owners
Reset accountability standards and leadership expectations within the team First 6 Months (Deliver Step-Change)
Demonstrate measurable improvement in cash collected, late stage roll rates and then cash-to-arrears & cash-to-instalment ratios
Implement segmentation-driven treatment strategies at scale
Reduce escalations and repeat failure points through system and process redesign
Strengthen leadership bench with clear successors and upgraded capability
Requirements
Minimum of first degree in any related field of study.
Minimum of 8 years proven experience in Collections with good leadership experience.
Senior leadership experience in collections within lending, fintech, or credit-led businesses
Proven track record of turning around or materially improving collections performance
Experience operating in data-rich, fast-moving environments
This role is only open to candidates who are willing fully relocate to Nigeria or candidates who are willing to stay atleast 2 weeks in Nigeria every month.
Benefits
25 days paid vacation, Sick & Public Holidays to B2 B contractors.
Remote (timezone must have significant overlap with CET).
Training & Development budget.
Paid company business trips.
Relocation allowance
Recruitment Process
A screening interview with one of the members of the Talent Acquisition team.
Technical interview with Global Head of Operations
Business Case Study
Final Interview with Chief Credit Officer
