Palmpay is a Pan-African fintech company currently operating in Tanzania, Ghana, Nigeria and expanding to other markets in Uganda.
We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
We are seeking for a proactive and results-driven Online Collector will be responsible for recovering overdue loan payments through digital channels, negotiating repayment plans and ensuring compliance with financial regulations.
Key Responsibilities Debt Collection & Account Management Contact customers through digital channels (calls, emails, SMS, chat, in-app notifications) to remind or negotiate repayment of overdue loans.
Track and manage delinquent accounts, ensuring prompt follow-up on repayment schedules.
Maintain accurate records of all collection activities and customer communications in Customer Relationship Management or loan management systems.
Customer Communication & Negotiation Professionally handle borrowers to encourage repayment while maintaining positive customer relationships.
Negotiate payment plans or settlements within company policy.
Educate customers about repayment options, penalties, and financial literacy to reduce future defaults.
Data & Reporting Monitor repayment performance metrics and prepare daily/weekly reports for management.
Flag and escalate problematic or high-risk accounts to supervisors or the legal team.
Analyse repayment trends and provide insights to improve collection strategies.
Compliance & Risk Management Ensure all collection activities comply with regulatory guidelines (e.g., data privacy laws, consumer protection regulations, and fair debt collection practices).
Protect customer data confidentiality and adhere to internal security standards.
Follow ethical standards when interacting with customers to avoid harassment or reputational risk.
Collaboration & Process Improvement Work closely with the customer service, credit risk, and legal teams to streamline collection strategies.
Provide feedback to improve loan products, customer onboarding, or repayment experience.
Assist in implementing automated or AI-driven collection tools (e.g., predictive scoring, chatbots).
Required Qualifications Diploma or bachelor’s degree in finance, Accounting, Business Administration or Economics.
Additional training or certification in credit management, collections, or customer relations is a plus.
1–3 years of experience in loan recovery, credit control, or customer service preferably in a fintech, microfinance or banking environment.
Experience using digital collection platforms, Customer Relationship Management tools, or loan management systems (e.g., Mambu, Salesforce, Lend Foundry, or Debt Col).
Communication: Excellent written and verbal communication; ability to negotiate empathetically but firmly.
Analytical Skills: Ability to interpret repayment data and make sound collection decisions.
Tech Proficiency: Comfortable with digital tools, spreadsheets, and automated collection software.
Organization: Strong attention to detail and ability to manage a high volume of accounts.
Regulatory Awareness: Knowledge of financial regulations, data privacy or fair collection practices.
Emotional Intelligence: Ability to remain calm and professional with difficult or distressed customers.
Must be Ugandan.
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Finance professionals in Kampala are responsible for managing financial operations, analyzing market trends, and making strategic investment decisions. They must also ensure compliance with regulatory requirements and maintain accurate financial records.
Typically, a bachelor's degree in finance, accounting, or a related field is required. Additionally, certifications like CFA, CPA, or CMA can significantly enhance career prospects in Kampala's finance sector.
Salaries for finance professionals in Kampala vary based on experience, qualifications, and industry. However, average salaries range from UGX 5 million to UGX 20 million per month, depending on the specific role and employer.
To succeed in finance, professionals in Kampala need strong analytical, problem-solving, and communication skills. Proficiency in financial software, data analysis, and risk management is also essential for career advancement.
Kampala's finance sector is diverse, with major industries including banking, insurance, investment, and accounting. These industries offer a range of career opportunities, from financial analysis and planning to investment management and risk assessment.
