Description

Job Title - ICT Manager – Service Management – Kenya & Uganda

Department - Digital and Technology or ICT

Level - Mid - Level Management

About the Function

Diageo Digital & Technology (DT) is a multi-functional, digital delivery function established to liberate and equip markets to deliver the Diageo’s Strategic Priorities. This is achieved through:

D&T plays a critical role in enabling Diageo’s digital agenda through delivering our strategic priorities in many areas, including E-Commerce, Digital Marketing, Demand Sensing and Manufacturing Optimization. 

The Technology Engagement Team sits within the Enterprise Services team and the aim is to enable greater stability and security through a structured and consistent approach to delivering IT operations. The D&T Enterprise Services organization is responsible for running a resilient and secure technology landscape at agreed service levels, at lowest cost, securely and compliantly, while improving performance. 

The Technology Engagement team is responsible for ensuring that all services required at a Diageo site are delivered as agreed with continuous improvement and to deliver successful day to day business engagement.

The Technology Engagement Lead role is a business-facing role with a requirement for technical understanding, but more importantly, the ability to understand and communicate effectively with the business. The role ensure effective and efficient delivery of new tech deployments, ongoing service, support, stability and compliance across their markets.

About the role

Financial

Financial responsibility for managing and supporting the following to agreed scope, timescales and budgets:

Markets

Markets : Kenya and Uganda

The role will be based in Kenya or Uganda market but have accountability and responsibility for IT operations and technology engagement within both Kenya and Uganda markets. It is expected that the role supports and has a high level insight of the complexities of both markets and also contributes to other activities (Championship Model) across the regional / global sites either virtually or through limited travel and other activities across the wider Regional D&T EE team.

Purpose of Role

The primary function of this role is to support the markets (Kenya and Uganda) to ensure a high-quality employee experience related to D&T Technologies and Services in the region. 

Role Responsibilities

Qualifications and Experience Required

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people. 

We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you. 

Worker Type :

Primary Location:

Additional Locations :

Job Posting Start Date :