Published 2026-01-12
Position Title:
Guest House Manager
Location:
12-Room Guest House, Jinja, Uganda
Reports To:
General Director / Regional Hospitality Supervisor
Start Date:
To be agreed upon appointment
Position Summary:
The Guest House Manager is responsible for the overall operations, administration, and guest experience of a 12-room boutique guest house in Jinja, Uganda. The ideal candidate is a dynamic hospitality professional with a formal tertiary qualification in Hospitality Management and a strong background in Food & Beverage operations. This role requires a hands-on leader with a proven ability to drive service excellence, team performance, and profitability while upholding brand standards and a welcoming, personalised atmosphere.
My client will welcome Kenyan Nationals as well as Indian Nationals currently working in East Africa
Key Responsibilities:
Operations Management:
Oversee day-to-day operations of the guest house, including front office, housekeeping, F& B, and guest services.
Maintain exceptional cleanliness, upkeep, and readiness of all guest areas, rooms, and facilities.
Monitor and ensure adherence to service standards and operating procedures.
Guest Experience:
Provide a warm, personal, and memorable guest experience from pre-arrival to departure.
Handle guest requests, complaints, and feedback promptly and professionally.
Foster repeat business through excellent service and relationship building.
Food & Beverage Oversight:
Plan, manage, and oversee all F& B services including breakfast, lunch, dinner, bar service, and special events.
Work closely with kitchen staff to ensure quality, hygiene, and consistency of food and beverage offerings.
Monitor food costs, portion control, inventory, and supplier relationships.
Financial Management:
Assist in developing and managing budgets, controlling expenses, and maximizing revenue.
Monitor occupancy, room rates, sales targets, and profit margins.
Implement cost control procedures and financial reporting systems.
Team Leadership:
Recruit, train, supervise, and motivate a multi-disciplinary team.
Ensure proper rostering, scheduling, and staff productivity.
Conduct regular staff performance reviews and develop training plans.
Marketing & Sales:
Drive online presence, manage OTA listings, and respond to guest reviews.
Support the development of marketing initiatives to attract both local and international guests.
Build relationships with local tour operators, travel agents, and community partners.
Compliance, Safety & Maintenance:
Ensure compliance with local health, safety, and hospitality regulations.
Oversee property maintenance schedules and coordinate repairs.
Maintain a safe environment for guests and staff alike.
Qualifications and Experience:
Education:
A formal tertiary qualification (Diploma or Degree) in Hospitality Management or a related field is mandatory .
Experience:
Minimum of 5 years of progressive experience in hospitality operations, with at least 3 years in a leadership role.
Proven background and practical expertise in Food & Beverage management .
Technical Skills:
Familiarity with PMS, POS, MS Office Suite, and online booking platforms (e.g. Booking.com, Airbnb).
Understanding of cost control, budgeting, and inventory systems.
Additional Competencies:
Strong leadership, communication, and interpersonal skills.
High attention to detail and organisational ability.
Culturally sensitive and adaptable to local environments.
Proficient in English; additional languages are advantageous.
Working Conditions:
On-site live-in position
Willingness to work flexible hours, including weekends, holidays, and occasional late shifts.
Remuneration:
Competitive salary package US$ 1500.00 (Net) based on qualifications and experience
Accommodation and Meals
Annual Gratuity
NSSF contributions covered by the company
Cost of all Visa and work permits covered by the company
Annual return air flights to point of origin when on leave
Annual Leave
Application Process: Interested candidates should submit:
A detailed CV
A cover letter outlining relevant experience and motivation for the role
Copies of relevant qualifications and certifications
Please send the above to Attention – Butch Mollett : Email – gordon@zjr.co.za or Whats App direct +27 83 689 4769
Finance professionals in Arua are responsible for managing financial operations, including budgeting, forecasting, and financial reporting. They also analyze financial data to inform business decisions.
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