Senior Research And Quality Assurance Officer At The Uganda Retirement Benefits Regulatory Authority

Uganda, Uganda, Uganda
Last update 2023-12-05
Expires 2024-01-05
ID #1819665012
Senior Research And Quality Assurance Officer At The Uganda Retirement Benefits Regulatory Authority
Uganda, Uganda, Uganda,
Modified August 29, 2023


Job Description Job Purpose To lead the quality assurance function and conduct research to inform policy decisions for sector development.B. Key Duties And Responsibilities 1. Manage the preparation, review, approval and implementation of standard operating procedures, ISO standards and other specification.2. Monitor implementation of the quality standards set by the Authority3. Oversee quality control of all publication processes for all reports, papers, etc produced, and review all publications before they are shared with internal and external stakeholders4. Develop and implement procedures to inspect and report quality of all products and services delivered to the Authority5. Develop and implement plans and monitoring tools to ensure improvement in quality of service6. Review all publications before they are shared with internal and external stakeholders7. Manage the conduct of quarterly internal reviews of all direct service areas and preparing quantitative and qualitative outcomes-based reports8. Develop and provide training on a variety of quality areas9. Review and validate secondary data and information from all directorates10. Review report on investigation of customer and employee satisfaction and report on issues to Management11. Track Key Performance Indicators of operations including quality, service and cost12. Analyse stakeholder feedback obtained from Authority engagements such as trainings, workshops, etcC. Person Specifications 1. Minimum qualifications• An Honors Bachelor’s degree in either Economics, Statistics, Business Administration, Finance, Economics, Mathematics or Law from a recognized institution.2. Desirable Qualifications • Master’s Degree or equivalent qualification in any of the above fields from a recognized institution is an added advantage.2. Working Experience• At least 5 years of practical experience in conducting research, 2 of which must be quality assurance at officer level in a reputable organization.• Experience in Quality Management Systems is an added advantageD. Competences 1. Technical• Analytical skills• Report writing skills• Critical thinking skills• Research and planning skills• Proficiency in use of Microsoft office packages2. Behavioural • Ability to make objective decisions• Communication skills• Interpersonal skills• Planning & organizing skills• Time management skills• Leadership skills• Candidates who meet the above requirements should submit applications complete with an application letter, CV (include names, address and daytime contacts of three referees) and copies of academic certificates by email to• The above documents should be attached to the email as one PDF document. Applications should ONLY have the position name in the subject line.• Or hand delivered to:• The Chief Executive Officer • Uganda Retirement Benefits Regulatory Authority • Plot 1, Clement Hill Road, 5th Floor • P.O. Box 7561 Kampala, Uganda• The deadline for receiving applications; Friday 8th September 2023 at 5:00pm• Only candidates who follow the above instructions and meet the minimum requirements shall be contacted.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior research and quality assurance officer at the uganda retirement benefits regulatory authority (urbra)

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