Job Description To sell products in accordance with the business needs and to facilitate the development of customer loyalty through customer management and to consistently portray a professional image.• Generates leads, builds new and maintains existing customer relationships for walk-in customers.• Asseses client service requirements and resolves accordingly• Migrates customers to digital platforms.• Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.• Logs all queries, complaints and Queries on Salesforce.QUALIFICATIONS• Bachelors Degree in Business, Commerce or a related field• Previous branch banking experience• Understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch• Experience in customer service roles ADDITIONAL INFORMATIONBehavioural Competencies• Good verbal & written communication• Pays attention to detail• Diplomatic, able to handle pressure/conflict• Results-orientated ( target driven across all KRAs)• Good numerical ability Technical Competencies• Computer literacy• Sales skills• Risk management ability• Establishing rappor• Generating Ideas