Business Operations & Marketing Officer, Kampala

Job Title: Business Operations & Marketing Officer 
Reports To: Head of Finance & IT

Location: Uganda

Job Type: Full-Time

Position Summary:

The Business Operations & Marketing Officer supports our client’s sustainability strategy by driving enterprise development, strengthening the savings and credit program, leading merchandise and sales initiatives, organizing fundraising events, and managing digital marketing. The role ensures that business ventures, market linkages, and promotional campaigns (both traditional and digital) contribute to financial growth, sponsor/donor retention, and long-term organizational impact. The Business Operations & Marketing Officer also works closely with the Head of Finance and IT to align business ventures with financial systems and reporting standards. 

Key Responsibilities:

1. Enterprise Development & Operations. Plan, implement, and oversee enterprise activities (training hubs, guest house, farming, and other ventures).

KPIs At least two new enterprise projects initiated annually  80% of ventures achieve financial targets  Quarterly business performance reports submitted  At least 4 major digital/marketing campaigns

2. Marketing, Branding & Digital Engagement. Lead marketing, branding, and digital engagement to grow visibility and attract sponsorships, donors, and partnerships. Manage social media platforms, website content, and digital campaigns in collaboration with Advocacy and Comms.

KPIs At least 4 major digital/marketing campaigns annually  20% growth in social media engagement and followers each year  Website updated with fresh content at least quarterly  Digital campaigns directly contribute to a 10% increase in  Sponsorship/donor leads annually  Brand guidelines consistently applied across all digital platforms

3. Marketing and Branding. Lead marketing and branding to grow visibility and attract sponsorships, donors, and partnerships. Collaborate with Advocacy and Comms for consistent messaging. 

KPIs 4 major marketing campaigns annually  20% increase in brand visibility metrics  Brand guidelines applied consistently across all outputs

4. Sponsorship and Donor Growth Support. Contribute to increasing child sponsorships and donor retention through marketing campaigns and targeted outreach.

KPIs 15% growth in new sponsorships annually 90% sponsor/donor retention rate supported

5. Savings and Credit Oversight. Strengthen and monitor the performance of Household, Entrepreneurs and Financial Empowerment Partners through training, financial literacy, loan portfolio management, daily loan monitoring, and risk mitigation strategies. 

KPIs 10% annual growth in savings membership  15% annual growth in credit portfolio size  Daily loan monitoring and follow-up documented for 100% of active loans  Loan recovery rate maintained at 90%  100% of loan assessments conducted before disbursement  Quarterly risk assessments and mitigation reports produced  At least 2 annual case studies demonstrating the impact of savings & credit on households

6. Merchandise and Sales Development. Lead the design, promotion, and sales of our client’s branded merchandise and other products to generate income and visibility.

KPIs At least two new merchandise/product lines launched annually  Annual merchandise sales revenue meets or exceeds targets  Merchandise sales integrated into 3 fundraising/visibility events per year 

7. Fundraising and Events Management. Organize, market, and coordinate fundraising events in collaboration with Advocacy & Comms and ED, ensuring both financial success and community engagement.

KPIs At least 3 fundraising events successfully organized annually  90% of event targets (financial or participation) achieved  Post-event reports produced within 2 weeks of each event

8. Partnerships and Market Linkages. Develop partnerships with the private sector, churches, and networks for sustainability and enterprise growth.

KPIs 3 new partnerships formed annually  15% revenue increase from partnerships

9. Reporting and Accountability. Produce timely business and marketing performance reports for Ho F & IT, ED, and the board.

KPIs 100% of reports submitted on time  90% achievement against business/marketing targets

10. Support to Ho F and IT. Work closely with the Head of Finance & IT to align business ventures, financial tracking, and IT-based solutions for enterprise growth.

KPIs  All enterprise financial reports are aligned with Finance  95% accuracy in business related financial data  At least two process/system improvements supported annually

11. Support to ED and Board. Provide strategic insights on sustainability, market positioning, and donor Visibility

KPIs 2 strategic briefs submitted annually  Positive feedback from ED/board on quality of analysis

Qualifications and Experience:

Education and Professional Background: Bachelor’s degree in Business Administration, Marketing, Finance, or related field  Minimum of 1-2 years’ experience in business operations, enterprise development, marketing, or related fields, preferably in the NGO or social enterprise sector.  Demonstrated experience in savings and credit program management, financial literacy training, or microfinance is highly desirable. 

Technical Skills:  Strong proficiency in financial management, budgeting, and reporting.  Practical knowledge of digital marketing, social media management, and branding strategies.  Competence in sales, fundraising event organization, and partnership development.  Familiarity with enterprise development models and community-based economic empowerment programs.  Proficiency in MS Office and basic accounting/finance systems. 

Personal Attributes  Has a personal relationship with Jesus Christ and is a consistent witness; courteous and Christ-like attitude when dealing with people within and outside the organization. Faithfully upholds the organization in prayer.  Strong leadership, organizational, and multitasking skills.  Excellent written and verbal communication abilities.  Ability to work independently, make sound decisions, and meet deadlines.  High level of integrity, accountability, and attention to detail.  Creative, innovative, and passionate about our client’s mission and BHAG of empowering 1 million Ugandans by 2040.  A team player with strong interpersonal skills, able to collaborate across departments and with external stakeholders.