DescriptionJOB DETAILS:Job PurposeTo be the reference point for all clients/visitors of Kabalega FM, as well as manage all Front Desk operations.Roles and Responsibilities• Respond in a professional and courteous manner to clients and customers by providing accurate and timely information and services.• Distribute urgent mail/ parcels as soon as it is delivered to the right persons and make follow-up immediately in order to ensure communication has been passed on.• Respond to All phone calls within 3 rings and respond to walk–in clients’ inquiries as per defined customer service guidelines.• Maintain a working knowledge of all Vision Group products and services i.e. all media platforms and related services in order to effectively answer queries and market the products and services to proactively upsell to customers.• Ensure that PBX is locked after the respective shifts and that all Extensions are in good working order by the next day so that telephone communications run smoothly.• Monitor PBX working conditions and report faults immediately to the IT helpdesk to ensure uninterrupted service.• Ensure that the front office area is clean and neat at all times to maintain a professional company image.Education and Professional Qualifications• A minimum of a Bachelor’s degree in Secretarial Studies, Business Administration, or a related humanities field.Working Experience• At least 2 years of working experience as a front desk officer.• Experience in customer service is an added advantage• Strong verbal and written communication skillsSkills, Knowledge, and Abilities Technical• Microsoft Word office suite (MS Word, MS Excel)• Working knowledge of the Runyakitara dialect is highly preferred. Behavioral• Strong communication and people skills• Work well under pressure and with minimal supervision• Problem-solving skills• Good organizational and multi-tasking abilities.